ah802
Junior Member
Registered: May 2005
Location:
Posts: 1 |
Below are a number of concerns in point form regarding Geo Holidays and their present
* When we first registered at the Wigamog Inn, they told us that our presentation would be Sunday at 1:00 pm, and if we missed our presentation, they would debit our credit card $250.00. This should have put us on our guard to begin with.
* They informed us that it would be a relaxing, low-pressure presentation to see if their Vacation packages met our needs. It was anything but relaxing and low pressure.
* During the six-hour high-pressure presentation, there was loud music played continually. When we asked to have the music turned down, the sales people said they had to keep it loud to protect the privacy of the other parties in the room. It was giving my wife a headache, and seemed to add to our confusion.
* We received so much information, with so many different numbers that we could not fully absorb all the facts until later that night in the quiet of our room.
* The quoted price for yearly maintenance fees was in American funds. The sales people did not give us the actual amount until we had agreed to purchase. ($288 US / $420 CAD)
* The Business Manager read the membership Understanding and Acknowledgement section rapidly and had us initial each section, but we never had the opportunity to study it until we were back in our room. At no time did he inform us of what was at the top section that gave us our five-day grace period for rescission. We found this out a few days later from a previous employee of Geo holidays. Both the manager and Betty Eisenstadt CEO told us that there was no way out because this is Ontario. The contract does not state that this grace period does not apply in Ontario. By the time we had discovered this, we had missed the grace period by one day.
* We were never allowed to take the contract to our room and read it over ourselves
* When they took our down payment, I was surprised that they already had our credit card, neither my wife nor myself remember giving the card to them, I am concerned that they did not return our card when we checked in to the Wigamog on Saturday, and that they brought it out at the presentation
* The day we returned home (April 18) after being told by the manager that we could not cancel, I phoned the head office of Geo holidays and spoke to Betty Eisenstadt, the president of Club Services, who said, “Why did you sign if you did not want it? This is not the holocaust, no one held a gun to your head.” When I sent a registered letter to head office to cancel the contract, as it says in the Understanding and Acknowledgements section of the contract, I received a phone call at my business from Ms. Eisenstadt. She informed me that she had read my letter and said her family was in the holocaust, and that the letter I had sent was terrible. She then replied, “Wait until the judge reads this disgusting letter!” When I tried to explain that they were her words, not mine, she hung the phone up one me. From the time we tried to cancel the contract, they spoke to us as if we were stupid. Both Betty and Victor kept repeating, “Why did you sign if you did not want it?” They also phoned me continuously at my place of business to say they were moving ahead with legal action. They phoned every day, sometimes twice a day, for the first ten days following the presentation. The phoned both our home and my place of business.
* After we told them that we were intending to cancel our contract with Geo Holidays, they kept sending us e-mails to encourage us to try their last minute specials. Victor told us that we could not cancel but that he would give us free week long vacation.
If this was a thousand dollar vacuum cleaner, I would grin and bear it, but it is a $12,800 initial investment (which we had to borrow from the bank), plus $420.00 a year for the next 45 years. Considering the large investment required, we feel that they should have allowed us to take the information back to our room to consider fully. They should never have forced us to make a decision on the spot. There were three different people pressuring us and juggling figures and different deals. Some how we caved in and signed. This was not fair and honest business practice. We would appreciate any help you can offer to us, as Geo Holidays keeps insisting that they can do nothing.
Bewarned!
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