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Hi. I totally believe this story. I live in Canada, I have worked for mcd's for eight years and its been eight years of pure hell. The drug problem, though it exists, isn't as bad at my store as what you described, but there are many other problems.
Blatent favoritism runs rampant through the restaurant. The morning maintenance person is related to a head manager of one of the other stores. She doesn't do shit in the restaurant. It takes her 20 minutes to fill six bottles with sanitizer. I'm not exagerating, seriously. When she cleans the lot outside, shes smoking more than cleaning and she talks down to the rest of the crew like they're shit. My point? She was one of only two people in my store to receive a 'exceeds standards' on her review. (Our reviews were yesterday-our system here is that on your review you either get 'meets standards' , 'exceeds standards' or 'Does not exceed standards') No one dares complain for fear of being fired or worse. She prances around like she owns the place, which, metaphorically, i guess she does.
If you are wondering, I got 'Meets standards' on my review, but I was listed every negative thing that I ever did, whether acurate or not. One of the main points is that apparently I don't always get my work done. True. Sometimes not all my work gets done. I'll tell you, I am not a lazy person. I work my ass off for that hell hole. I often have to skip breaks to get as much done as I do. I told my manger this was because we are sometimes very busy and also mentioned that they kept adding work to my list of tasks. Keep in mind, I work in the kitchen, so I am glued to the screen all night, so when we are busy I am stuck there making orders. Her response was that if I was unable to do the extra tasks that kept being assigened, that my hours would be cut. I have bills to pay like everyone else, so what could I say? I also clean the shake machine(3hrs of work), and most recently they added unloading the truck to my job. To anyone who has ever unloaded these trucks, you know how physically demanding this is. I'm wiped by the end of the shift and when I get home after an average day, I don't have the energy to do anything. ANDTHEY KEEP ADDING MORE AND MORE TASKS! It never ends. It seems that every week I have another duty that MUST be done.
I mentioned skipping breaks. Well, I am the only kitchen person and there is only one drive thru person and a manager and a maintenance guy. We are all overworked. When one of us calls in sick or takes time off, they rarely replace the missing person, so none of gets a single break all night. Not even for 5 lousy minutes.
The closers dont do shit. We all have to do our own work and anything the part timers didn't feel like doing on top of that. I brought that up too, but the response was, 'well if they're busy, they might not have time to do all their work. You have to be a team player.' HELLO??? Didn't I just mentoin that MY work is sometimes not done because we are too busy. Aparently this rule only applies to part time staff.
We are constantly demoralized with comments and thinly veiled threats. No one dares question anything. I heard a story about another one of this guy's stores. (I work at franchise). Someone once dared to send a PAL letter to corporate head office. These are letters used to voice concerns that we can't resolve at store level. Anyway, the poor guy was hunted down by the owner's area supervisor. Once his identity was found out, he was systematically bullied and had his hours cut so much that he was forced to quit. Now, we don't have PAL letters out anymore even though Corporate head office requires it.
Racism is also common. Every single person at my store is white. Last year they had hired an asian girl, I assume by mistake. She was picked on by the management and was soon fired for having 'a bad attitude'. She seemed nice enough to me. Out of all his stores, he has one black girl working for him. His 'token' black employee. I often hear racist remarks too.
The customers on the overnights are all rude. (I mentioned I work the overnight shift, right? 11pm to 7am) They are mostly students from the local college. They drive thu and are mostly drunk or high. WE have to serve them. Even if they swear at us, disrespect us, threaten us or throw food at us. They must be served with a smile on our face. I told my overnights manager a fe wtimes that I would call the police on some particularly rude ones(they were pounding on the door, cursing at us, and one took a piss right in the drive thru lane, but I was informed that if I called the police, that I would be the one who got in trouble. Again, I need the cash, so what can I do?
We bust our asses for that place night after night and what do we get? Threats, bitching about our work, and dehumanized in ways I don't even want to get into. We're treated worse than garbage. I'm treated worse of all because I occasionally express concerns about fire safety and other issues. During my review this was reffered to as 'complaining too much'.
I could go on and on, but here are a few more points of interest...
In the summer, the night staff has the air conditioning turned off at night to 'save electricity' and in the winter, we are not adequately heated. We're told to wear sweaters...but they have to be official Mcd's sweaters which they are generous enough to offer us for $25 each.
The weekend part timers don't do shit. I've heard stories from friends how they came in ont he weekened and they were all watching movies int he crewroom. This means more works for us full timers when we come in on Sunday night. Of course all their work, and our work, and all the extras have to be done by us, or we get shit on and threatened with cut hours.
Sometimes when we are forced to skip our breaks, we don't get paid. When we ask about the missing hours, we are given a list of times that we supposedly had breaks and our told that we were in fact paid for all breaks we missed-even though many missed breaks often disappear.
More and more work is constantly added to our list of tasks that MUST be completed. We can't even keep up with the work we have to do now. Do they think that this added work is soemhow going to be magically completed? And if we don't do it, it is used against us in our reviews and we are threatened with cut hours.
We don't get paid breaks, but we are not allowed to leave the store after 11pm until we open at 6am. We are virtually prisoners during our breaks.
They manipulate us in so many ways, that I can't even get into it here. And all this for next to slave wages.
Some of you say 'just quit'. Well, you just try to quit a job when its hard to find other full time work and you have bills to pay and rent to pay and food to buy.
Get more education? How??? I can't work full time nights and attend school too. Besides, I could never afford to be able to go to school, even with a gavernment loan. I am barely getting by now.
If you're curious, the raise I got on my review yesterday was a whopping 25 cents. This is for the entire year. I only get raises once a year. So, my reward for putting up with all this shit, and the nightmares- yes I sometimes have nightmares about it? My reward for eight years of hard labor and psychological trauma that will scar me for the rest of my life...$9.95 an hour. That's in Canadian currency.
Sound like a lot? If it does, then you're a complete moron.
Also, they recently added four video cameras in the store which can be monitered from the office or from the area supervisor's house on his computer. We are told the cameras are for security purposes. Bull shit! Every single camera is pointed at a crew station. They say it's to prevent theft and for our security. They don't have a camera pointed at the safe like you would think. Instead there is one pointed in the kitchen, two pointed at window and drive through and one pointed in the stock room. They spy on us, checking the recordings, and nitpick every little thing we do wrong. Using the recordings to intimidate us. We barely dare to speak amongst ourselves anymore for fear there is sound on the cameras. We asked if there was sound and they say there isn't, but we have a sign in the lobby satying 'these premises under surveillance for video AND sound. Plus a few things have come up which makes us wonder. Again, a method for them to control us through fear and intimidation.
Also, to those people that don't believe these stories or say stupid shit, GET REAL! This shit happens. It happens in every city in the world, every day. If you're lucky enough to work at a good Mcd's, then I envy you, but urge you to look deeper into the happenings at your store.
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